Samsung Electronic said that it was sending fireproof packaging and gloves to the customers who bought the Note 7 phone on the website, so they could safely return the device after a recall and reports that some of the replacement phones went up in flames.
“The device containing lithium ion battery topic to recall must be shipped in accordance with govement regulations, and these special boxes is required by the goverment regulations, the South Korean phone maker said on Wednesday.
The company permanently halted production of the flag ship of Galaxy Note 7 smarthphone in Tuesday, sadit it is also scheduling some appointments with Note 7 users to pick up the affected gadget.
Samsung stop production of the phone less than 2 months after the launch, following reports that is some occasion their batteries caught in fire. It is decision to scrap the device afte a recall of 2.5 million units last month was blow to its brand image.
A YouTube video by XDA Developers said it received a (return kit) and instructions from Samsung, showed a fire proof box that is forbidden for transport by air craft and gloves to handle the unit. The thermally insulated outerbox that have a ceramic fiber paper lining has 2 smaller boxes within it and static shield bag, the video showed.
In the US, customers must use the UPS shipping serverices and US Postal Service to return their devices in the fire proof box, according to Samsung customer care.
A United States based Samsung spokesperson could not be immediately reached to give further details on the Galaxy Note 7 return kits.
The US Postal Service only shipping Galaxy Note 7 devices through its ground transportation service, as needed by its rules on transporting damaged or the lithium ion battery, spokeswaoman said.
Fedex and UPS did not immediately respond to request for some comment.
The operator of Britains main postal service (Royal Mail Plc) said on Wednesday it banned the delivery of Galaxy Note 7 smart phones through its network for some safety reason, making it potentially hard for many Britons to return their devices.